GrillAdventures.com This policy pertains to the following stores on the Grill Adventures website: Grill Adventures - PK Grill Sales McCane's Southern Fixin's    All other Sales Outlets on Grilladventures.com are covered by their own policies, and can be found on their own websites. Grill Adventures' Refund Policy Is Quite Simple: "If you are not 100% satisfied with our products and service, you are entitled to a full refund of your purchase." NO QUESTIONS ASKED 60 Day Guarantee Return Policy If, for any reason, you are not delighted with any merchandise that you buy from Grill Adventures Stores, just return it in "as purchased" condition within 60 days. We will promptly exchange it or credit the purchase price (less shipping charges), whichever you prefer. If for some reason an item does not meet your expectations, Grill Adventures will exchange the product for an exact duplicate of the item (if in stock) or refund your items purchase price. Either way you chose, it is you, the customers choice of how you would like your satisfaction to be met.... either product replacement or purchase price refund. If a refund or replacement is desired, we will issue a refund (minus our original shipping cost) or replacement of the product for an exact duplicate (if one is available). Whatever your choice, the items must be returned to our warehouse and it is the customers responsibility to pay the return shipping charges on the items being returned to us. If you are returning and item to us, please email Customer Service at support@grilladventures.com, and state the item you are returning, and the reason for the return, Customer Service will email with information about replacement or give you a refund. ** IMPORTANT ** We HIGHLY recommend putting a tracking number on your package to ensure that we receive your returned item(s) package. We are not responsible for lost return packages if a tracking number has not been placed on your return package. Once the item(s) have been received back to our warehouse and has been processed as a returned item, we will issue a full purchase price refund to our customer in the manner in which the order was paid for (Credit back to Credit Card, refund back to Paypal.com account, etc.) We take pride in all of our products, customer service standards, and the satisfied customers. We are going to be here for many more years to come and want you to be here with us! Customer Satisfaction, high quality products, and saving you as much money as possible on the items you purchase are the three top reasons why we continue to serve you, our very valued customers, as we ourselves would expect to be treated and served when ordering from companies on the Internet. Credit card purchases are directly credited to your account. Checks and money order purchases will be refunded by money order sent to you in the amount of your entire purchase. If you ever have a problem, email us: sales@grilladventures.com